• Shalin K
  • Hospitality Manager, Administrative Assistant, Client and Sales Administration, ... more
  • Last/current workplace: NetStrategy Pty Ltd
  • 34 years old from Parramatta, NSW

Introduction

I have been working in the corporate environment for 12 years now and am ready for the next step. Throughout my professional career in I.T Client Services & Administration I have managed to grow and develop in my role and have excelled. I am a fast learner and adapt well with a fast changing environment. My personal qualities combined with my diverse experience will contribute to success and growth. My skills enable me to be transferable in different situations, create stretch targets and achieve targets. I am high achieving and love being challenged. My enclosed resume outlines my experience and skills. I look forward to taking the next steps with you. I appreciate your consideration. Sincerely, Shalin umar

Employment History

  • NetStrategy Pty Ltd

    • Mar 2014 - Current
    March 2014 - Current - Sales Operations Coordinator NetStrategy Pty Ltd Responsibilities * Create, implement and continually improve all sales operations processes and procedures * First point of contact for all clients from initial sales requests through to delivery * Co-ordinate education rollouts and projects with sales and services delivery teams. * Manage all aspects of sales cycle within service levels - processing, procurement, tracking, delivery and invoicing of purchase orders. * Analytical and negotiation skills * Building strong rapport through focused client and key vendor communications * Ability to work under pressure to meet strict deadlines resulting in successful projects and sales targets.
  • Fusion Financial Solutions

    • Dec 2013 - Feb 2014
    December 2013 - February 2014 - Executive Assistant Fusion Financial Solutions Responsibilities * Maintain Executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel * Maintain customer confidence and protects operations by keeping information confidential. * Conducted extensive internet research on competitors and possible acquisitions, reporting findings to Management. * Conserve Executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analysing information; initiating telecommunications. * Prepare reports by collecting and analysing information. * Complete projects by assigning work to Client Services Managers; following up on results. * Sourcing and preparing relevant documentation for all Statement of Advice presentations.
  • Thomas Duryea Consulting

    • Nov 2011 - Jan 2013
    November - Internal Account Manager Thomas Duryea Consulting Responsibilities * Manage a portfolio of medium to large Enterprise clients in a high sales driven office environment. * Provide excellent customer service with minimal escalations,. * Providing business support to the Sales Managers and achieving sales targets. * Managed processing of purchase orders and invoices for all site office activities. This minimized accounting enquiries and enabled timely financial reporting. * Project Coordination; Ability to work under pressure to meet strict deadlines resulting in successful projects and sales targets. * Created strong relationships with internal and external stakeholders and build rapport
  • Dimension Data Australia

    • May 2009 - Dec 2010
    May - Sales Associate Dimension Data Australia Responsibilities * Work with the Business Development Managers to manage a portfolio of large enterprise clients. * Provide accurate quoting * Manage all aspects of sales cycle within service levels - processing, procurement, tracking, delivery and invoicing of purchase orders. * Provide assistance to Accounts teams to meet vendor requirements and achieve payment. * Strong interpersonal and communications skills * Analytical and negotiation skills * Strong computer literacy and procurement system skills * Accuracy and attention to detail.
  • ComputerCorp Pty Ltd

    • Sep 2007 - Dec 2009
    September - Sales Administrator ComputerCorp Pty Ltd Responsibilities * Supporting the Business Development Manager with the Telstra/Qantas contract. * Provide accurate quoting, processing large volume orders, managing credits, returns and invoicing. * Assisting with project rollouts, procurement and configuration and installation of products. * Preparation of complex reports to management including stock, delivery schedules and debtors reports. * Strong organisation, communications and rapport building skills. * Keeping track of sales targets and processing new sales leads. * Promptly answering all queries within the Service Level Agreement.
  • Fujitsu PC Australia

    • Jul 2006 - Jan 2007
    July - Customer Service Representative Fujitsu PC Australia Responsibilities * Provide a high level of customer service answering and responding to all queries promptly. * Maintain customer records * Warranty registration for products * Provide customer call logs and service reports to Management in Singapore. * Assisting with marketing and sales events. * Preparation of complex reports to management including stock, delivery schedules and debtor's reports. * Promptly answering all queries within the Service Level Agreement.
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    ANZ Banking Group

    • Apr 2004 - Jan 2006
    April - Service Consultant ANZ Banking Group Responsibilities * Provide a professional and high standard of customer service. * Large volume of banking transactions. * Handling and accuracy balancing cash. * Cross sell relevant accounts to warranted customers to achieve sales targets. * Maintain customer records general clerical duties.

Skills

  • Sales
  • Inbound Call Centre
  • Promotional
  • Sales Assistant
  • Data Entry
  • Education
  • Negotiation Skills
  • Fundraising
  • Customer Relationship Management (CRM)
  • Administrative Assistant
  • Marketing
  • Telemarketing
  • Communication Skills
  • Training and Assessing
  • Customer Service

Certificates

  • Certificate in Marketing

Education History

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    University of Western Sydney current

    • From Jan 2015 - Current
    2015 - Current Bachelor of Business and Commerce (Applied Finance) University of Western Sydney * Major in Business Applied Finance
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    TAFE NSW

    • Ended Jan 2004
    2004 Certificate IV Business Marketing TAFE NSW - Meadowbank * Accomplished with Credits
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    TAFE NSW

    • Ended Jan 2003
    2003 Certificate II Business Administration TAFE NSW – Wetherill Park 2003 Statement of Attainment MYOB TAFE NSW - Granville
  • Merrylands High School

    • Ended Jan 2003
    2003 Higher School Certificate Merrylands High School

Personality Type

The Givers

Extroverted
Introverted
Sensing
iNtuitive
Thinker
Feeler
Judger
Perceiver