• Mauricio R
  • IT Consultant, Help Desk and IT Support Worker
  • Last/current workplace: Parkus Technologies
  • 41 years old from Lilyfield, NSW


I am a young and experienced IT professional looking to return to full time work after a couple years being a primary care giver. Ideally I would put my wide array of IT skills to use in a Telecommunications environment with access to end users and/or customers.

Employment History

  • Parkus Technologies

    • Sep 2012 - Sep 2012
    Parkus Technologies Sept 2012 Network Engineer (casual consultant) Responsibilities include: . Presales Support . IT Solutions and Implementations: L2/L3 Cisco Networks, Security . Troubleshooting of IP Routing and Switching (OSPF, EIGRP, RIP, STP/RSTP et al) . Network and Infrastructure audits . Reporting and Documentation
  • OpsCentre

    • Sep 2011 - Sep 2011
    OpsCentre Sept 2011 IT Consultant (casual consultant) Responsibilities include: . Consulting on Infrastructure projects, general and security audits, ITIL and network performance/management . Project design and consultation . Reporting and Documentation
  • MetLife Ltd

    • Jul 2010 - Aug 2011
    MetLife Ltd July 2010 - Aug 2011 Infrastructure Manager Responsible for ensuring the quality (availability, responsiveness and resiliency) of systems across 4 data-Centre's located in Sydney and servicing 250 users. . Project Management of multiple, concurrent IT/business initiatives end to end, including: . Negotiation and signing of 4 large vendor agreements which represented service improvements and cost savings ($200K+ annually). . Setup and integration of Infrastructure component for a 130 seat call centre. . Introduction of world class application monitoring solution . Integration of Medical Services vendor into existing systems. . Windows 7 / Office 2010 Deployment (in progress) . Vendor management, with a proven ability to negotiate with suppliers and internal customers to ensure a win / win outcome for all involved. Conducting annual reviews of vendors. . Team/People management, Guidance and Mentoring including performance reviews. . Problem/Incident Management, Including management of production issues through to root cause analysis and problem rectification. Technologies: LAN, WAN, Voice, O/S, Servers, Hardware. . Planning and Management: Assessment of business requirements for new projects and system enhancements. . Managing/prioritising, maintaining & improving IT support and contributing to the strategic choice and direction of technologies adopted . Planning and Control: Analysis of current issues, IT Controls and risks, and providing mitigation strategies. Responsible for annual audits and minimum IT control reviews. Including, capacity planning. . Business Continuity Management: Plan for, document and execute DR. . Regularly defining, prioritizing and organizing competing tasks to meet deadlines. Project Management, including: . Lotus Notes migration to US based datacenter. . DataCentre migration from Sydney to Singapore. . Solution Design and Project Lead: VPN migration, Windows Environment, . Desktop Fax and integration into business workflow. . Successfully piloted, tested and deployed WAN Acceleration. . Whole-disk encryption (Pointsec), designed, tested and rolled out to all mobile devices. . Mobile office solution including SSL-VPN remote access service using 3G. . Implemented, and conducted annual disaster recovery tests. . Provided technical support, troubleshooting and fault rectification and escalation. . Contributed to policy and procedure creation and documentation. . Contributed to annual Audits. . Research and Development of innovative ideas for contribution to the innovation program . 3rd Level Escalation for Problems/Incidents, including relentless improvement of IT support.
  • JPMorgan

    • Apr 2005 - Apr 2006
    JPMorgan, Sydney Application Integration Analyst (Contract) April 2005 - April 2006 Enabling a migration to MicroSoft Active Directory, within the Application integration team. . Testing applications on standard global desktop builds. . Liaising with all facets of the Investment Bank, corporate finance and trading floors. . Migration of users from a Novell platform to a Microsoft/SMS platform. . Technical Support for all users undergoing migration.
  • Emerging Systems

    • Oct 2004 - Mar 2005
    Emerging Systems, Sydney Solutions Engineer Oct 2004 - Mar 2005
  • Ocado Ltd

    • Oct 2002 - Oct 2004
    Ocado Ltd, London Network Engineer Oct 2002 - Oct 2004 . Maintenance and administration of voice and data communication services across multiple sites. Technologies: Cisco Routers: 1700, 2600, 3600, Cisco Switches: 2900, 3500, 4900, 6500 Series. Nortel PABX (Meridian Option 11C) and Symbol equipment. Protocols: IP, E1, G.703, ISDN/PRI, VOIP/H.323. . Liaising with external carriers and hardware providers. . Enabling adequate management and monitoring of services for operations team as a whole. . Documenting the service infrastructure and providing 'operations run book' instructions for the 24x7x365 operations teams, including layer 2 and 3 Visio network diagrams and rack management diagrams. . Planning, configuring and executing physical installations of multiple sites across regional England. . Managing/provisioning structured cat5e cabling. . Use of routing and high availability protocols (OSPF, HSRP, VRRP, DDR) . Major project involving development of integrated PBX with VOIP solution using Cisco IOS and E1 Circuits. . Wireless LAN development /deployment. Technologies: Cisco AP1200 Series. . Maintenance, upgrade and troubleshooting of Wireless 802.11b network using Symbol Access Points (40 + access points over a 27000m² warehouse). . Overall network testing of new equipment and procedures. . Deployment of Network Perimeter Solutions. Technology: IP440 (IPSEC/VPN) - Checkpoint NG Firewall-1 + Secure mote. Protocols: RADIUS and EAP. . Rationalisation of resources. Technology: Digital cross-connect E1 cards to consolidate circuits (NM-2MFT-G703). . Windows 2000 Network and System administration. Technology: Active Directory and Group Policy, DNS, DHCP, Terminal Services, file and printing, and exchange 5.5 admin. . Unix administration. Technology: Sun Solaris. . Compaq and HP hardware support.
  • Various

    • Apr 1997 - Oct 2002
    Various Infrastructure Roles April 1997 - Oct 2002 Roles included: . Network Support and Admin with Deutsche Bank London ( 2 years) . Technical Support with Compaq Australia (1.5 Years) . Technical Support and Admin with CSC Australia ( 1 year)


  • Information Technology (IT) Skills

Education History

  • University of Technology

    • Jan 2006 - Jan 2013
    University of Technology, Sydney Bachelor of Science - Information Technology (Internetworking and Applications)
  • Barnett College current

    Barnett College, London BTEC Higher National Certificate in Computing
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    Macquarie University

    • Ended Jan 1994
    Macquarie University, Sydney Bachelor of Commerce -Management Information Systems 1994 - Deferred
  • Prairiewood High School

    • Jan 1988 - Jan 1993
    Prairiewood High School, Sydney NSW Higher School Certicate