Parkus Technologies Sept 2012
Network Engineer (casual consultant)
. Presales Support
. IT Solutions and Implementations: L2/L3 Cisco Networks, Security
. Troubleshooting of IP Routing and Switching (OSPF, EIGRP, RIP, STP/RSTP et al)
. Network and Infrastructure audits
. Reporting and Documentation
OpsCentre Sept 2011
IT Consultant (casual consultant)
. Consulting on Infrastructure projects, general and security audits, ITIL and network performance/management
. Project design and consultation
. Reporting and Documentation
MetLife Ltd July 2010 - Aug 2011
Responsible for ensuring the quality (availability, responsiveness and resiliency) of systems across 4 data-Centre's located in Sydney and servicing 250 users.
. Project Management of multiple, concurrent IT/business initiatives end to end, including:
. Negotiation and signing of 4 large vendor agreements which represented service improvements and cost savings ($200K+ annually).
. Setup and integration of Infrastructure component for a 130 seat call centre.
. Introduction of world class application monitoring solution
. Integration of Medical Services vendor into existing systems.
. Windows 7 / Office 2010 Deployment (in progress)
. Vendor management, with a proven ability to negotiate with suppliers and internal customers to ensure a win / win outcome for all involved. Conducting annual reviews of vendors.
. Team/People management, Guidance and Mentoring including performance reviews.
. Problem/Incident Management, Including management of production issues through to root cause analysis and problem rectification. Technologies: LAN, WAN, Voice, O/S, Servers, Hardware.
. Planning and Management: Assessment of business requirements for new projects and system enhancements.
. Managing/prioritising, maintaining & improving IT support and contributing to the strategic choice and direction of technologies adopted
. Planning and Control: Analysis of current issues, IT Controls and risks, and providing mitigation strategies. Responsible for annual audits and minimum IT control reviews. Including, capacity planning.
. Business Continuity Management: Plan for, document and execute DR.
. Regularly defining, prioritizing and organizing competing tasks to meet deadlines.
Project Management, including:
. Lotus Notes migration to US based datacenter.
. DataCentre migration from Sydney to Singapore.
. Solution Design and Project Lead: VPN migration, Windows Environment,
. Desktop Fax and integration into business workflow.
. Successfully piloted, tested and deployed WAN Acceleration.
. Whole-disk encryption (Pointsec), designed, tested and rolled out to all mobile devices.
. Mobile office solution including SSL-VPN remote access service using 3G.
. Implemented, and conducted annual disaster recovery tests.
. Provided technical support, troubleshooting and fault rectification and escalation.
. Contributed to policy and procedure creation and documentation.
. Contributed to annual Audits.
. Research and Development of innovative ideas for contribution to the innovation program
. 3rd Level Escalation for Problems/Incidents, including relentless improvement of IT support.
JPMorgan, Sydney Application Integration Analyst (Contract) April 2005 - April 2006
Enabling a migration to MicroSoft Active Directory, within the Application integration team.
. Testing applications on standard global desktop builds.
. Liaising with all facets of the Investment Bank, corporate finance and trading floors.
. Migration of users from a Novell platform to a Microsoft/SMS platform.
. Technical Support for all users undergoing migration.
Emerging Systems, Sydney Solutions Engineer Oct 2004 - Mar 2005
Ocado Ltd, London Network Engineer Oct 2002 - Oct 2004
. Maintenance and administration of voice and data communication services across multiple sites. Technologies: Cisco Routers: 1700, 2600, 3600, Cisco Switches: 2900, 3500, 4900, 6500 Series. Nortel PABX (Meridian Option 11C) and Symbol equipment. Protocols: IP, E1, G.703, ISDN/PRI, VOIP/H.323.
. Liaising with external carriers and hardware providers.
. Enabling adequate management and monitoring of services for operations team as a whole.
. Documenting the service infrastructure and providing 'operations run book' instructions for the 24x7x365 operations teams, including layer 2 and 3 Visio network diagrams and rack management diagrams.
. Planning, configuring and executing physical installations of multiple sites across regional England.
. Managing/provisioning structured cat5e cabling.
. Use of routing and high availability protocols (OSPF, HSRP, VRRP, DDR)
. Major project involving development of integrated PBX with VOIP solution using Cisco IOS and E1 Circuits.
. Wireless LAN development /deployment. Technologies: Cisco AP1200 Series.
. Maintenance, upgrade and troubleshooting of Wireless 802.11b network using Symbol Access Points (40 + access points over a 27000m² warehouse).
. Overall network testing of new equipment and procedures.
. Deployment of Network Perimeter Solutions. Technology: IP440 (IPSEC/VPN) - Checkpoint NG Firewall-1 + Secure mote. Protocols: RADIUS and EAP.
. Rationalisation of resources. Technology: Digital cross-connect E1 cards to consolidate circuits (NM-2MFT-G703).
. Windows 2000 Network and System administration. Technology: Active Directory and Group Policy, DNS, DHCP, Terminal Services, file and printing, and exchange 5.5 admin.
. Unix administration. Technology: Sun Solaris.
. Compaq and HP hardware support.
Various Infrastructure Roles April 1997 - Oct 2002
. Network Support and Admin with Deutsche Bank London ( 2 years)
. Technical Support with Compaq Australia (1.5 Years)
. Technical Support and Admin with CSC Australia ( 1 year)