• Rhonda D
  • Administrative Assistant, Receptionist, Training and Compliance Officer
  • Last/current workplace: STOCKLAND DEVELOPMENTS
  • 68 years old from Hollywell, QLD

Introduction

Having worked in my previous job for 7 years relieving a busy reception area for Stockland. My position was Home Finance Coordinator looking after Brokers and clients Australia wide. Organising the on going training of Brokers and seeing applications of clients through to settlement. I believe I have the necessary skills to deliver the required attention to detail. Having dealt with Internal and External Stakeholders with great attention to detail I feel I have the necessary training required for the position. Look forward to discussing this prospect further. Kind regards, Rhona

Employment History

  • STOCKLAND DEVELOPMENTS

    • Jan 2008 - Dec 2014
    STOCKLAND DEVELOPMENTS Home Finance Coordinator Jan 08 - Dec 14 Responsibilities • Proactively develop the Stockland Home Finance business in line with the overall business strategy by ensuring all loan documentation is processed accurately and in a timely manner to achieve correct settlement date • Scrutinise all new external Brokers to ensure compliance with all relevant Regulation and Legislative requirements • Provide timely and accurate reporting to support land sales processes, increase conversion rates and reduce cancellation rates • Assist in developing and maintaining appropriate systems, procedures and projects in Flex, Siebel and CTS. Achievements • Consistently met and exceeded annual Settlement Targets in complex and highly competitive environments and with continual changes in requirements. Received regular increases in remuneration as a result • Built and maintained strong relationships with stakeholders at all levels and varied backgrounds that enabled the free flow of communication and the speedy resolution of issues • Used initiative to substantially alter the way that internal computer based programs (Flex, Siebel and CTS) interacted and synergised. This resulted in significant improvements in productivity and increased opportunities for sales through greater transparency • Achieved a high level of accuracy and completeness by proactive monitoring of loans from submission through to settlement. Potential 'road blocks' were identified and rectified in a timely manner to ensure a seamless flow of the process • Maintained 'up to date' knowledge of various lenders software, products, policies & procedures • Successfully coached and mentored staff in the desired approach to take when negotiating with external stakeholders.
  • JUST RIGHT FINANCE SOLUTIONS

    • Jan 2007 - Dec 2007
    JUST RIGHT FINANCE SOLUTIONS Office Manager/Broker Support Officer Jan 07 - Dec 07 Responsibilities • Provide support to 2 brokers and 1 Office Junior including but not limited to • Process Loan Applications • Monitor loans from submission through to settlement • Order Valuations, reading and understanding reports • Meet Finance and Settlement deadlines • Instruct solicitors ie time frames, outstanding documentation • Maintain internal tracking programs for loan through to settlement • Maintain appointments for the Brokers • Maintain accounts payable • Maintain superannuation payments for staff • Track commission payments • Customer Service after care. Achievements • Consistently maintained a professional approach to all responsibilities, ensuring accuracy and the meeting of strict time frames. • Received regular praise from customers impressed with willingness to 'go the extra mile' to clarify understanding and resolve issues • Acted as a point of reference for management on a range of technical issues • Successfully trained the Office Junior in Loan processing to a level of competence • Built excellent rapport with a variety of stakeholders, readily earning trust and respect.
  • FINANCE INNOVATION CO

    • Mar 2006 - Dec 2006
    FINANCE INNOVATION CO Finance Coordinator/PA Mar 06 - Dec 06 Responsibilities • Processing Loan Applications from Lodgement to Settlement • Ordering of valuations, reading and understanding reports • Process Baycorp reports • Meet Finance and Settlement deadlines • Instruct clients Solicitors ie time frames and any outstanding documentation the Banks may require • Maintain internal tracking program for Loans lodge through to settlement • Main knowledge of Consumer Credit Code • Liaise with Lenders and Business Development Managers • Customer Service and after care. Achievements • Consistently maintained a professional approach to all duties and trusted by management to attend to matters after hours with full authority to make appropriate decisions • Provided an excellent level of customer service and built a loyal following • Maintained high levels of accuracy and attention to detail.

Skills

  • Phone System
  • Microsoft Office
  • Receptionist
  • Administrative Assistant
  • Accounting
  • Training and Assessing