• Jessica O
  • Disability Support Worker
  • Last/current workplace: Country Road - Chadstone
  • 30 years old from Box Hill South, VIC


• Exceptional communication skills: Articulate communicator, in both oral and written forms, who understands the different communication styles required when working with colleagues or clients. • Mental health qualification: In November 2014 I obtained an Honours degree in Psychology and in 2013 I obtained a Bachelor of Applied Science Psychology. Both of these courses were completed with a high distinction average. • Ability to work effectively as a member of a multidisciplinary team: Past work experience (paid and voluntary), in addition to the completion of my university degrees, has all centre around teamwork and leadership. • Mental health beliefs: my values and beliefs are consistent with evidence-based research and a positive psychological framework. Thus, I believe mental health workers should provide clients with the necessary tools to achieve client empowerment, based on current scientific literature. • Independent: Completed a research thesis in 2014, which is currently in the process of being published. Above and beyond my experience and capabilities I have been commended for my high level of interpersonal skills and my naturally engaging personality. I am drawn to the mental health field as I care deeply about creating positive change in the lives of individuals and families. I am passionate about moving people towards self-sufficiency and self-actualisation through the power psycho-education, mindfulness and positive behavioural change.

Employment History

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    Country Road - Chadstone

    • Nov 2011 - Mar 2014
    Sales Assistant, 11/2011 to 03/2014 Country Road - Chadstone Referee: Alexia Mcconnell, • Answered customer questions regarding store merchandise, department information and pricing. • Cash handling and till operation • Stocked and replenished merchandise according to store merchandising layouts. • Welcomed customers into the store and helped them locate items. • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. • Mentored new sales associates to contribute to the store's positive culture. • Answered customer telephone calls promptly and in an appropriate manner. • Organized store merchandise racks by size, style and colour.
  • Union League Boys and Girls Club Camp

    • Jun 2009 - Sep 2009
    Volunteer: Camp Counsellor, 06/2009 to 09/2009 Union League Boys and Girls Club Camp - Chicago, Illinois • Designed and planned camp activities to be conducted for the children - Implemented the daily schedule, directed and supervised children in spontaneous/planned activities. • Engaged with children individually to meet their emotional and physical needs. • Developed positive relationships with the children • Established set of rules and regulations that all have to follow on the camping trip - Held responsibility for the safety, personal care and discipline of the children.
  • Hedley Sutton Aged Care Facility

    • Feb 2008 - Oct 2008
    Volunteer 02/2008-10/2008 Hedley Sutton Aged Care Facility - Camberwell, Melbourne Referee: Roger Kettle, • Read to residents. • Engaged in discussions with residents regarding topics such as current health concerns and past life achievements. • Participated in musical activities.
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    Angus and Robertson Bookshop - Box Hill, Melbourne

    • Jan 2005 - Jan 2009
    Sales Assistant Angus and Robertson Bookshop - Box Hill, Melbourne • Located requested books on the shelves and in the search database using different software. • Resolved patrons' complaints tactfully and professionally. • Sorted and shelved books. • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. • Contacted other store locations to determine merchandise availability. • Prioritized helping customers over completing other routine tasks in the store.


  • Other

Education History

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    Deakin University current

    • Honours in Psychology with distinctions, Deakin University • Bachelor of Applied Science (Psychology) with distinctions, Deakin University