• Md Shaiful A
  • Administrative Assistant, Client and Sales Administration, Personal and Executive Assistant, ... more
  • Last/current workplace: CALTEX WOOLWORTHS
  • 32 years old from Belconnen, ACT


I am a hard working person and I have can do attitude to achieve the goal. The education and work in life experiences taught me a lot I seems to go back relate problems with my knowledge I gained from there. I find a several solution for one problem from then identify the perfect match from 'best practice' and 'best fit' for the problem. I discover my suitability with management and administrative related work, but I have worked in sales and marketing sector of the business. I have a great skill of creative thinking I can teach myself everything I know the way from 'I don't know to I will find out'.

Employment History

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    • Mar 2011 - Dec 2014
    STAFF TRAINING AND DEVELOPMENT / CUSTOMER SERVICE ATTENDANT, CALTEX WOOL- WORTH'S, CANBERRA, ACT - DUTY STATEMENT: •Coordinating staff training programs based on organizational and employee needs, ensuring statutory train- ing requirements and keeping up to date with training developments by studying relevant journal and attend- ing relevant courses. •Responding for efficient customer service, handling customer problems with product knowledge, promoting promotional items even in busy situation to maintain the National performance Management Framework for Caltex Stores. •Maintaining occupational Health and Safety environment and organizational standards. •Has been rewarded for Customer service and up selling skills from customers and regional managers NSW/ACT and also for team customer service. OUTCOME: •Managing induction process for new employees and ongoing sales training process for existing employee and analyzing training results, reporting to the store managers and recommend and design training program to improve performance. •Achieved Certificate III in retail, Apply First Aid Course

    • Dec 2010 - Jan 2011
    MARKET RESEARCH AND PRODUCT PROMOTION REPRESENTATIVE, CROSSMARK AUSTRALIA, SYDNEY, NSW - DUTY STATEMENT: •Conducting Market survey and collecting sales report for the Hewlett-Packard HP computer product for the Canberra region. •Assessing customer need and organizing promotional material for the target market. •Training sales team for the Australian retail stores canberra regions and maintaining the promotional dis- play.
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    • May 2009 - Dec 2010
    ELECTRICAL SERVICE AND SELLING TEAM MEMBER, MYER CANBERRA CITY, ACT - DUTY STATEMENT: •Assessing customer needs, suggest product or problem solving with product knowledge suits their needs and deal with problem solving skills. •Communicating with supplier of various company to process customer order and deliver them on time and efficiently. •Expert on PCs and Apple computer and knowledge of camera (Digital SLT specially) of fit the customer needs and recommend the best choices. •Has been rewarded for customer service and up selling from customer and regional managers NSW/ACT

    • Jan 2007 - Dec 2007
    STUDENT VISA CONSULTANT, STUDY ABROAD, DHAKA, BANGLADESH - DUTY STATEMENT: •Assessing students needs and help them to choose the university by considering various factors for job and living standards providing information for job permits. •Communicating with Australian universities to process offer letter and admission, process and collect the required documents and prepare the visa application ensuring all immigration paper work including applica- tion for immigration and visa are completed accurately. •Liaising with Australian embassy to resolve application issue, via telephone, email and in person in cases. •Ensure clients exceptions are realistically set and met, maintain and develop relationship with embassies and assisting in resolving various queries and problems.

    • Jan 2005 - Dec 2007
    EMPLOYEE TRAINING AND PERFORMANCE MANGER, BADRUNNESSA CHEMICAL COMPANYD- HAKA, BANGLADESH - DUTY STATEMENT: •Responsible for Organizing training and performance measurements over four hundred workers. •Development training involving preparing notes and visual displays from research information and based on their knowledge, where most workers had very little knowledge of literacy. •Conducting training courses demonstrating work safety equipments managing workplace safety and con- flict, and provide support on company's main goal on production. OUTCOME: Introduced "Balanced Score Card" in several departments of the organization to enhance performance from fixed daily and weekly pays.


  • Consulting
  • Sales
  • General Office Duties
  • Shop Assistant
  • Retail Management
  • Recruiting and Rostering
  • Merchandising and visual merchandising
  • Digital Marketing
  • Microsoft Office
  • Cash Register Operation
  • Personal Assistant
  • Data Entry
  • Human Resources
  • Media Outlet Skills
  • Computer Literacy
  • Stocking and Inventory
  • Receptionist
  • Brand Management
  • Staff Management and Supervising
  • Graphic Design
  • Customer Relationship Management (CRM)
  • Administrative Assistant
  • Accounting
  • Marketing
  • Communication Skills
  • Customer Service


  • Diploma in Retail Management

Education History

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    University of Canberra

    • Aug 2010 - Aug 2012
    University of Canberra, Australian Capital Territory - Bachelor of Business Administration, 2012
  • Strive Training Australia Pty Ltd

    • Mar 2012 - Aug 2013

    • Sep 2013 - Sep 2013

Personality Type

The Guardians