STAFF TRAINING AND DEVELOPMENT / CUSTOMER SERVICE ATTENDANT, CALTEX WOOL-
WORTH'S, CANBERRA, ACT -
•Coordinating staff training programs based on organizational and employee needs, ensuring statutory train- ing requirements and keeping up to date with training developments by studying relevant journal and attend-
ing relevant courses.
•Responding for efficient customer service, handling customer problems with product knowledge, promoting
promotional items even in busy situation to maintain the National performance Management Framework for
•Maintaining occupational Health and Safety environment and organizational standards.
•Has been rewarded for Customer service and up selling skills from customers and regional managers
NSW/ACT and also for team customer service.
•Managing induction process for new employees and ongoing sales training process for existing employee and analyzing training results, reporting to the store managers and recommend and design training program to improve performance.
•Achieved Certificate III in retail, Apply First Aid Course
MARKET RESEARCH AND PRODUCT PROMOTION REPRESENTATIVE, CROSSMARK AUSTRALIA,
SYDNEY, NSW -
•Conducting Market survey and collecting sales report for the Hewlett-Packard HP computer product for the
•Assessing customer need and organizing promotional material for the target market.
•Training sales team for the Australian retail stores canberra regions and maintaining the promotional dis- play.
MYER CANBERRA CITY
ELECTRICAL SERVICE AND SELLING TEAM MEMBER, MYER CANBERRA CITY, ACT -
•Assessing customer needs, suggest product or problem solving with product knowledge suits their needs and deal with problem solving skills.
•Communicating with supplier of various company to process customer order and deliver them on time and efficiently.
•Expert on PCs and Apple computer and knowledge of camera (Digital SLT specially) of fit the customer
needs and recommend the best choices.
•Has been rewarded for customer service and up selling from customer and regional managers NSW/ACT
STUDENT VISA CONSULTANT, STUDY ABROAD, DHAKA, BANGLADESH -
•Assessing students needs and help them to choose the university by considering various factors for job and living standards providing information for job permits.
•Communicating with Australian universities to process offer letter and admission, process and collect the required documents and prepare the visa application ensuring all immigration paper work including applica-
tion for immigration and visa are completed accurately.
•Liaising with Australian embassy to resolve application issue, via telephone, email and in person in cases.
•Ensure clients exceptions are realistically set and met, maintain and develop relationship with embassies and assisting in resolving various queries and problems.
BADRUNNESSA CHEMICAL COMPANY
EMPLOYEE TRAINING AND PERFORMANCE MANGER, BADRUNNESSA CHEMICAL COMPANYD-
HAKA, BANGLADESH -
•Responsible for Organizing training and performance measurements over four hundred workers.
•Development training involving preparing notes and visual displays from research information and based on their knowledge, where most workers had very little knowledge of literacy.
•Conducting training courses demonstrating work safety equipments managing workplace safety and con- flict, and provide support on company's main goal on production.
Introduced "Balanced Score Card" in several departments of the organization to enhance performance from fixed daily and weekly pays.