• Sonia J
  • Customer Service Officer
  • Last/current workplace: Ace Tourist Rentals
  • 35 years old from St Kilda, VIC

Introduction

02 February 2015 Dear Human Resources Manager, The accompanying resume is in application for the customer service position advertised on I have been working in customer support roles for most of my working life and would love the opportunity to use the customer service skills I have already perfected whilst doing something enjoyable. I am enthusiastic, a fast learner and presentable. I have completed a Diploma in Travel and Tourism which shows that I have the ability to be dedicated to the tasks given to me to complete. I would appreciate the opportunity to discuss how I can apply my learning skills and enthusiasm to benefit your company. Thank you for your time and consideration. Sincerely, Sonia ensen

Employment History

  • Ace Tourist Rentals

    • Jan 2012 - Current
    2012 - Present Customer Service Representative for Ace Tourist Rentals
    • Jan 2010 - Jan 2012
    Branch Manager and Customer Service Representative for Budget Car and Truck Rentals
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    Red Cross Workplace First Aid

    • Jan 2006 - Jan 2010
    Bartender, waitress and bar manager for Red Square and The Griffin's Head Hotel At this time I also participated in and completed: • Red Cross Workplace First Aid course • Drug and Drink Spiking Awareness course • Responsible Gaming and Attend Gaming Machines course • Responsible Service of Alcohol and Liquor Licensing course
  • S & J Universal Maintenance Systems

    • Jan 2004 - Dec 2004
    2004 Sales representative for S & J Universal Maintenance Systems
  • Quest Caroline South Yarra

    • Jan 2003 - Dec 2003
    2003 Receptionist for Quest Caroline South Yarra
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    Woolworths in New Zealand

    • Jan 1999 - Dec 2002
    Checkout operator for Woolworths in New Zealand Referees and Reference Are available upon request

Skills

  • Sales
  • Inbound Call Centre
  • Data Entry
  • Fundraising
  • Marketing
  • Telemarketing
  • Communication Skills
  • Customer Service

Education History

  • Wellington Institute of Technology

    • Ended Jan 2002
    In 2002 I achieved my Advanced Certificate in Travel Level 3 and 4 at Wellington Institute of Technology.