• Tara F
  • Customer Service Officer, Customer Service Team Leader, Child Welfare & Family Support Worker
  • Last/current workplace: Pathways
  • 43 years old from Munbura, QLD


I am looking at the part time customer service agent positions available in Mackay. I have been working in Foster Care for the past 6 years, prior to that my longer role was in promotion and marketing. I have excellent skills in working with people, however need to look for a new direction in a career. I believe I have transferable skills mentioned in the advertisement which would make me an ideal candidate. I am bright and bubbly and well as part of a team and work well autonomously.

Employment History

  • Pathways

    • Oct 2014 - Dec 2014
    1st October 2014- 18th December 2014 Designated position: Case Worker (Assessments): Fostering Service- Churches of Christ (Pathways) Fulltime Duties: • Operate as part of multi-disciplinary team in providing quality out of home care placements for children and young people under the Care of Department of Child Safety, • Liaise and work collaboratively with Department of Child Safety to meet the case plan goals of children and young people in out of home care, • Provide support, resources and information to Carers in relation to the care they provide to the children while completing re-approval interviews and assessments. • Review Case Files for children, young people and carers as per Organisational Policy and licensing requirements (including case notes, home visit case notes, Authority to Care documents, Incident reports etc.), • Complete carer re-approvals and initial approvals as required and follow the appropriate organisation policy and Departmental protocols and profiles, • Other duties as designated by Team Leader and Service Manager including assisting in the recruitment, interviewing and processing of new carers in line with regulations and statutory obligations • Respond to Expressions of interest from people wanting to become foster carers and commence the ignition assessment phase including house hold safety and screening processes, • In conjunction with other team members, deliver the mandatory training for the perspective carers prior to the assessment phase commencing. Resume Document
  • Semi Independent Living Program

    • Jun 2009 - Aug 2009
    10 June 2009 to 30 August 2009 Designated Position: Case Manager: Semi Independent Living Program- Churches of Christ Care (Pathways) Fulltime (Contract) Duties: • Provide direct supervision to Youth Workers of the program, • Operate as part of an admissions panel for assessing applicants to the Semi Independent Living Program, • Perform administrative program maintenance (case notes, client files) in accordance with company policy, • Complete monthly reports to Manager feeding issues into monthly function review, • Convene and record regular house meetings with young people in the program, • Develop, implement and review relevant programs meeting the needs of program participants, • Liaise with relevant Departmental Officers in relation to young people, • Use client feedback to improve services, • Adhere to safe work practices, • Follow legislative and organisational policies and procedures in relation to workplace health and safety.
  • Assessment and Intervention and Semi

    • Dec 2008 - May 2009
    8 December 2008 until 29 May 2009 Designated Position: Team Leader: Assessment and Intervention and Semi Independent Living Program- Churches of Christ Care (Pathways) Fulltime Duties: • Direct supervision of staff including Case Workers, Support Workers and Youth Workers including case loads, • Monitor referrals into the Service from Department of Child Safety, • Attendance of Panel meetings at Department of Child Safety in order to discuss referrals to the service, • Monthly reporting and Quarterly Service Reporting, • Attend Quarterly Service reviews on a regular basis, • Promote the service within the community and liaise with other agencies as required, • Other duties as designated by the Service Manager. Resume Document
  • Mackay Whitsunday Youth Justice

    • Jul 2008 - Dec 2008
    1 July 2008 until 5 December 2008 Designated Position: Case Worker: Mackay Whitsunday Youth Justice Service Centre- Department of Communities (Temporary Full-time) Duties: • Deliver best practice statutory casework services to young people: including intake, developing single case plans, intervention plans and implementing support mechanisms to reduce the risk of re-offending, • Engaging with young people and their families, community organisations and other key stakeholders, • Prepare and present information and evidence to the Children's Court including presentence reports, affidavits and other documents as required, • Attend court as required and conduct pre-court interviews with young people and their accompanying parents, • Work with the Department's frameworks, policies and the Juvenile Justice Act 1992, • Participate as a member of a multi-disciplinary team to achieve quality casework outcomes.
  • Weekends & Public Holidays

    • May 2008 - Jun 2008
    May 2008- 30 June 2008 Designated Position: Casual Youth Worker (Weekends & Public Holidays)- Integrated Family and Service (IFYS) Mackay Duties: • Provide primary care and support to young people in the care of Department of Child Safety through IFYS residential care programs, • Work with young people that have a diverse range of behavioural management issues, disabilities and special needs to participate actively in their community, • Assist in the young people's intellectual development and access to education and training opportunities, • Assist young people to develop and or maintain life skills to gain the ability to function independently, • Assist young people to maintain and nurture healthy relationships with family members, • Assure that young people participate in predetermined activities as required (i.e. Community Service Orders, educational activities etc.) Resume Document
  • Fishing and Drought Support Programs

    • Nov 2005 - Jun 2008
    November 2005 until 30 June 2008: Designated Position: Rural, Regional and Remote Program Worker (Sugar, Fishing and Drought Support Programs)- Relationships Australia Duties: • Provide effective program leadership, advice, coordination, service delivery and expert input into policy, procedure, and service delivery in designated Rural Remote and Regional Programs, • Monitor and report on program performance- to Senior Management and Funding Body as required, • Monitor and report on funders' needs and expectations, • Local level and State Wide Promotion of federally funded Sugar Industry, Fishing Industry and Drought Counselling support programs, • Local Level and State Wide liaison with peak target groups, support services and specific Networks and Associations to increase referral and knowledge of services available, • Coordinate State-wide organisational attendance and displays at relevant Trade displays, Field Days and events, • Prepare and distribute media articles, media releases and publications aimed at the target group for the use of relevant organisation staff, • Support staff across Queensland working with clients who seek help in designated program areas with expert advice and facilitating their continuous improvement.


  • Community Care Worker
  • Data Entry
  • Marketing
  • Communication Skills
  • Customer Service


  • First Aid Certificate
  • Working with Children Check
  • Police Check

Education History

  • University Residential Care

    • Ended Jan 2014
    2014 Train the Trainer- Therapeutic Crisis Intervention- Cornell University Residential Care, (update "Developing Professional Level Training