• Amber L
  • Administrative Assistant, Receptionist, Supervisor
  • Last/current workplace: Sharks Sporting Club
  • 24 years old from Brisbane, QLD

Introduction

My name is Amber Luke, I graduated Cleveland District State High School in 2012 with an OP (Overall Position) of 11. I am a dedicated, hardworking young woman with a binding passion for delivering results. I would be honored to have the opportunity to be able to work in a new environment with a team of individuals. My past retail and hospitality experiences have allowed me to produce strong social and communication skills as well as a bubbly, compassionate personality that never dulls. My skills include, but are not imited too; * Being able to complete several tasks to the best of my ability at the same time, whilst still communicating, excellent at paying attention to detail * Providing external sales knowledge and administration skills * Providing top quality customer assistance and care * I associate very well within a team, as well as being an independent, trustworthy worker * I complete my set tasks every day to the best and quickest of my capabilities * I am a very organized individual who loves an organized work space * I work extremely well under pressured environments Sincerely, Amber uke

Employment History

  • Sharks Sporting Club

    • Nov 2014 - Current
    11/2014 -current Sharks Sporting Club Supervisor • Greet customers when they arrive at the establishment and assist them by seating them • Provide customers with menus and assist them in choosing items • Take orders and provide customers with information on a delivery timeline • Ensure that customers' orders are relayed to the kitchen properly • Expedite orders to make sure they reach customers in a time efficient manner • Punch orders into redefined database and repeat orders to make sure they have been taken correctly • Provide customers with payment information and take and process payments • Make sure that correct change is tendered • Pack customers' orders and make sure that any condiments are added • Ensure cleanliness and sanitization of both customer and work areas
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    Telstra

    • Mar 2014 - Oct 2014
    03//2014 Telstra Sales Assistant * Operating the tills, including cashing up and completing paper work at the start and end of shift * Assisting customers in the selection and purchase of items * Completing sales sheets at the end of the day * Ensuring that the shop counter is always manned * Processing cash and credit card transactions accurately and efficiently * Managing the till, taking money from customers and hanging out receipts * When required wrapping up purchased items for customers * Following policies and procedures relating to cash and stock handling * Checking the inventory listing with actual stock on the shop shelves and reporting and discrepancies to managers * Keeping merchandise orderly and neat in appearance * Handling customers complaints in a professional and diplomatic way * Keeping the shop floor clean and tidy at all times * Setting up promotional displays * Data Entry into Siebel * Research and analyse data * Organising promotional events * Attending training sessions * Assisting with postal deliveries to customer addresses * Promoting the shop and its products at every opportunity * Daily tracking and reporting to the shop manager * Highlighting special promotions to customers * Restocking the sales areas * Giving expert advice to customers regarding products * Moving large amounts of stock and merchandise around the shop
  • Betts Shoes

    • Oct 2010 - Nov 2012
    10//2012 Betts Shoes Store Assistant/Assistant Manager * Operating the tills, including cashing up and completing paper work at the start and end of shift * Assisting customers in the selection and purchase of items * Completing sales sheets at the end of the day * Ensuring that the shop counter is always manned * Processing cash and credit card transactions accurately and efficiently * Managing the till, taking money from customers and hanging out receipts * When required wrapping up purchased items for customers * Following policies and procedures relating to cash and stock handling * Checking the inventory listing with actual stock on the shop shelves and reporting and discrepancies to managers * Keeping merchandise orderly and neat in appearance * Handling customers complaints in a professional and diplomatic way * Keeping the shop floor clean and tidy at all times * Setting up promotional displays * Organising promotional events * Attending training sessions * Assisting with postal deliveries to customer addresses * Promoting the shop and its products at every opportunity * Daily tracking and reporting to the shop manager * Highlighting special promotions to customers * Restocking the sales areas * Giving expert advice to customers regarding products * Moving large amounts of stock and merchandise around the shop

Skills

  • Sales
  • Maintenance
  • Microsoft Office
  • Data Entry
  • Staff Management and Supervising
  • MYOB
  • Training and Assessing

Education History

  • Hospitality Institute of Australasia current

    • Hospitality Institute of Australasia - SITHFAB201 - Provide Responsible Service of Alcohol - Compent • RSA Certificate - Responsible Service of Alcohol
  • Cleveland District State High School current

    Cleveland District State High School * Mathematics * English * Ancient History * Legal Studies * Geography Overall Position (OP) - 11