• Anita B
  • Retail Sales Assistant
  • Last/current workplace: Knits Needles & Wool
  • 48 years old from Edithvale, VIC

Introduction

To whom it may concern, With many years retail and customer service experience, a love of people and animals, and a flexible can-do attitude, I feel I would be a perfect fit for this vacancy. I love my customers to have a wonderful experience, and leave with warm and great memories. Being a team player I am looking for an environment where I can utilise my experience and am always ready and excited about learning something new. I look forward to hearing from you kind regards Anita eyer

Employment History

  • Knits Needles & Wool

    • Mar 2014 - Oct 2014
    March 2014 to October 2014 Knits Needles & Wool, Launceston, TAS Customer Service ? Opening and closing of shop ? Providing excellent customer service, advice on wool, projects, and fashion ? Cleaning, displays and merchandising ? Receiving stock, pricing, shelving and stocktake ? Banking ? Providing technical advice on knitting and crochet ? Teaching crochet classes ? Organising of charity event - The Knit-in - via newspaper articles and ABC Radio created community event to make items for Launceston Women's Shelter
  • Fullers Bookshop

    • Jan 2013 - Apr 2014
    January 2013 April 2014 Fullers Bookshop, Launceston, TAS Bookseller ? Opening and closing of shop. ? Banking, tills and reconciliation. ? Provide excellent customer service at counter, by phone, fax and email. Point of sale, research and ordering. Mediate customer complaints. ? Create and maintain window and in-store displays to best highlight products. Develop new merchandising and stock display ideas to keep the store appearance fresh. ? Stock database maintenance, product signage to increase sales and consistently profitable hand-selling. ? Returns ? Regular book segment on ABC Radio Northern Tasmania to review books and promote the business
  • Petrarch's Bookshop

    • Apr 2012 - Jan 2013
    April 2012 to January 2013 Petrarch's Bookshop, Launceston, TAS Bookseller ? Provide excellent customer service at counter, by phone, fax and email. Point of sale, research and ordering. Mediate customer complaints. ? Part of the team responsible for opening and closing the store, setting up and clearing of cash registers. ? Create and maintain window and in-store displays to best highlight products. Develop new merchandising and stock display ideas to keep the store appearance fresh. ? Stock database maintenance, product signage to increase sales and consistently profitable hand-selling.
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    Big W

    • Jan 2005 - Jan 2012
    Between 2005 and 2012 I have been employed with companies such as The Baby Super Store (Qld), Big W (Toowoomba, Qld), and Borders (Melbourne Central, Vic) in part-time short-term sales positions. This enabled me to update and maintain my retail skills whilst having and raising my three children.
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    Angus & Robertson

    • Mar 2004 - Jan 2005
    March 2004 to Jan 2005 Angus & Robertson, Glen Waverley, VIC Store Manager ? Set up of a new store ? Manage and train team of 9 staff including Assistant Manager, full-time, part-time, and casual employees of new store ? Establish, maintain and exceed customer service, brand integrity and profitability ? Work with set budgets and targets on a daily basis ? Overall running and maintenance of all aspects of the store and staff ? Visual merchandising and presentation of store ? Essential liaising with Centre Management for events and promotions
  • Accessorize

    • Mar 2003 - Nov 2003
    March 2003 to Nov 2003 Accessorize, (owned by The Body Shop), Brisbane, QLD Store Manager ? Manage and train team of 12 staff including Assistant Manager, full-time, part-time, casual and contract employees in flagship store ? Maintain, and exceed, highest priorities of excellent customer service, brand integrity and profitability ? Work with set budgets, and write monthly Sales and Wages forecasts and wage percentages to maximize profit and maintain efficiency ? Significant contribution to implementation and management of business plans for overall business success and performance management ? Recruitment, and rostering for entire team, including for Sale and Christmas time ? Liaise with many different divisions at head office (in Melbourne) regarding Visual Merchandising, product ordering and shipment, Payroll, Community Projects, Customer Services and Human Resources ? Collate a Week in Review analysing best sellers, cumulative wages and sales, trends and staff performance ? Organised and overseen two complete stock change-overs as well as stock-take and Sale ? Visual merchandising and presentation of store ? Balancing of business management and future growth of the company, with strong human resource focus and motivation of staff
  • The American Bookstore

    • Jan 2000 - Jan 2003
    2000 to 2003 The American Bookstore, Brisbane, QLD Events and Marketing Manager ? Created and developed previously non-existent relationships with publishers, media and other relevant organisations ? Liaise with publishers and secure authors for events. Organise a calendar of events spanning each year ? Train and direct staff in event procedures. Roster staff to work events, book venues, organise catering and technical requirements, booking sheets, transport of authors, troubleshoot any problems. Direct and oversee events from set-up to finish ? Organise marketing material to be designed, printed and distributed. Write and distribute press releases ? Develop and maintain good media contacts ? Conduct interview on radio and print media to promote events and the store ? Developed new marketing strategies to enlarge customer database, and increase the good name of the store ? Significantly increased the company profile in the public, media and the industry in the last two years Bookseller ? Provide excellent customer service at counter, by phone, fax and email. Point of sale, research and ordering. Mediate customer complaints ? Responsible for opening and closing the store, setting up and clearing of the cash registers, and end of day settlement ? Create and maintain window and in-store displays to best highlight products. Develop new merchandising and stock display ideas to keep the store appearance fresh ? Responsible for training of new staff, and teaching existing staff new technical systems/internet usability ? Processing incoming and outgoing mail, receipting stock, processing returns, invoicing
  • The Australian Institute of Management

    • Jan 1999 - Jan 2000
    1999 to 2000 The Australian Institute of Management, Brisbane, QLD Bookshop Floor Manager ? Provide excellent customer service at counter, by phone, fax and email. Point of sale, research and ordering. Mediate customer complaints ? Responsible for opening and closing the store, setting up and clearing of the cash registers, and end of day settlement ? Processing incoming and outgoing mail, receipting stock, processing returns, invoicing ? Day to day running and maintenance of the store
  • Mary Ryan's Bookshop

    • Jan 1997 - Jan 1999
    1997 to 1999 Mary Ryan's Bookshop, Brisbane, QLD Bookseller ? Provide excellent customer service at counter, by phone, fax and email. Point of sale, research and ordering ? Day to day running and maintenance of the store ? Create and maintain window and in-store displays to best highlight products. Develop new merchandising and stock display ideas to keep the store appearance fresh

Skills

  • Sales
  • Shop Assistant
  • Retail Management
  • Merchandising and visual merchandising
  • Cash Register Operation
  • Stocking and Inventory
  • Customer Service

Education History

  • The Australasian College of Natural Therapies current

    Summary: Over ten years retail experience including over four years retail management, and three years in events management. Consistent record of excellent customer service, and highly developed interpersonal skills. Strong team leadership, management and sales experience. I am currently enrolled in The Advanced Diploma of Western Herbal Medicine at The Australasian College of Natural Therapies (for personal interest). Also I am in the process of moving back to Melbourne permanently.