• Nikita P
  • Last/current workplace: Low Energy Supplies and Services
  • 29 years old from Ingleburn, NSW

Introduction

I have had more than 4 years of experience in a variety or customer focused fields. I have retail sales experience working for David Jones in departments of cosmetics/fragrance and fashion. I also have extensive experience working in the financial services industry focusing on insurance. I am also studying a Bachelors of Business and am in my final year.

Employment History

  • Low Energy Supplies and Services

    • Feb 2012 - Dec 2012
    Customer Service Assistant -Providing quality service to customers as a first point of contact in customer service department. -Liaising with customers about their enquiries about company products and packages. -Booking appointments for customers. -Accurate and efficient data entry and retrieval.
  • JLT Insurance Brokers

    • Oct 2011 - Jan 2012
    Account Executive -Keeping a strong client focus whilst working towards KPI targets within the company to ensure profitable new business opportunities are identified. -Using cross-selling and up-selling techniques to suit needs of clients, while increasing company sales. -Providing client specific services to a portfolio of clients. -Maintaining positive relationships between clients, broker intermediary and underwriters to ensure the most effective products are provided to the clients to suit their hidden and expressed needs. -Working to deadlines and schedules to ensure renewals, new business and endorsements are done well in time.
  • QBE Insurance Pty Ltd

    • Sep 2010 - Oct 2011
    Insurance Advisor -Seeking out profitable business through direct customer interaction, modifying and updating policies to suit the customer and companies underwriting needs. -Following the protocol intricately of financial advising in general insurance while providing exceptional customer service and general advice about products, services and procedures -Working to KPI targets and time restraints to create and retain profitable business for the company using cross-selling and up-selling techniques.
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    David Jones Pty Ltd

    • Apr 2009 - Sep 2010
    Sales Assistant -Interacting with customers about products and product inquiries in a variety of departments. -Making sales and reaching sales targets. -Cross-selling and up-selling. -Stocktaking and receiving new stock and organising it. -Visual merchandise management.

Skills

  • Phone System
  • Database Management
  • Stock Market
  • Superannuation
  • Sales
  • Room Service
  • Banking
  • Tele-support
  • EFTPOS
  • Presentation Skills
  • Event Coordinator
  • Point of Sale
  • Guest Relations
  • Microsoft Office
  • Cash Register Operation
  • Makeup Artistry
  • Check In and Check Out
  • Selling Shoes
  • Budgeting
  • Data Entry
  • Duty Management
  • Knowledge of Books
  • Financial Reporting
  • Media Outlet Skills
  • Community Liaison
  • Stocking and Inventory
  • Account Management
  • Journalism
  • General Enquiries
  • Tour Operator
  • Reservations
  • Driver
  • Revenue Forecasting
  • Womens Fashion
  • Staff Management and Supervising
  • Cash Flow Management
  • Administrative Assistant
  • Hosiery
  • Accounting
  • Copywriting
  • Social Media Management
  • Customer Service

Education History

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    Royal Melbourne Institute of Technology (RMIT University) current

    • From Feb 2012 - Current
    Bachelor of Business- Financial Planning Subjects completed: Personal Wealth Management, Financial Markets and Institutions, Corporate Finance, Financial Markets-I, Insurance and Social Security, Financial Accounting, Business Law, Introduction to Information Technology
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    Macquarie University

    • Feb 2009 - Jan 2011
    Bachelor of Business Administration and Bachelors of Arts Subjects completed: Marketing Fundamentals, Micro-economics, International Marketing, Marketing Management, Information Management, Organisational Behaviour, Introductory
  • Macquarie Fields High School

    • Feb 2003 - Jan 2008
    Higher School Certificate