• Other
  • Last/current workplace: Service Delivery Manager @ Tata Consultancy Services Limited,
  • 33 years old from Brisbane, QLD


SUMMARY ? ITIL v3 Foundation certified professional with over 10 years of experience in Production Support and Incident Management for major institutions in Banking & Financial Services industry ? Expertise in Team management, Incident Management, Risk Management, Resource Management, Stakeholder Management, Problem Management, Knowledge Management and Reporting ? Competent in monitoring critical processes and handling user issues to ensure any issues identified are fixed within the agreed SLA’s in a 24x7 environment ? Extensive exposure of UNIX, Sybase, Mainframes and Universe databases ? Effectively lead the APAC (Asia Pacific) transition from IDC to TCS and stabilization of the team in the Pune region ? Proficiently automated RFB checks and basic L1 tasks using RBA/IPSoft automation to save effort and reduce the team size ? Hands on experience in Knowledge Management project to migrate the runbooks from one platform to another and keep them updated during the process ? Successfully migrated more than 100 such runbooks and had them tagged to alerts in Sockeye for quick and correct reference ? Worked on third party security assessments for one of the Australian Banking and Financial institution. ACHIEVEMENTS ? Have won 11 awards including the TCS "On the Spot" awards and "Star team" awards for my performance ? Performed ignorable / noise alert reduction by analyzing all alerts at end of month and raising it with concerned product team for getting it fixed ? Received appreciations from clients for quick and correct resolution of issues and for effective handling of critical issues ? Received TCS senior management and client appreciation for efficient handling of a critical process called as the FID1 factor night processing CERTIFICATIONS ? ITIL V3 Foundation Certification ? NCFM Certification in Financial Markets ? BDA : Certificate in Project Management (TCS Internal) ? UNIX: Operating System Fundamentals (TCS Internal Curriculum) ? Service Management (ITIL)

Employment History

  • Service Delivery Manager @ Tata Consultancy Services Limited,

    • Jun 2018 - Current
    Project #1: Suncorp Jul 2018 – Till Date Responsibilities: Access Management Services: ? Part of the due diligence team for this project to understand the scope of work and skillset required ? Worked actively on successful transition of project work from client to TCS team ? Ensured seamless transition for the customer ? Played role of onsite co-ordinator to ensure effective onsite offshore communication between team and customer ? Assisted and guided team members in handling issues related to active directory and mainframes Supplier Security Assessment: ? Working as Security Analyst to perform security assessments on third parties of the customer ? Created and updated knowledge base articles related to the process ? Worked extensively on the tracker to ensure it is up to date, represents correct status and calculates numbers without manual intervention ? Worked on excel macros to update assessment templates ? Worked on transitioning the work to offshore by identifying resources, conducting KT sessions for them, updating knowledge base articles, resolving their queries and ensuring they are up to speed ? Managing the team at offshore and also acting as onsite co-ordinator for the team to ensure effective communication between team and customer ? Working on governance and reporting and presenting the weekly, monthly and bi-monthly stats to customers as part of governance meetings


  • Other

Education History

  • Pune University current

    Bachelor of Engineering in Electronics and Telecommunication