• Mehaboob Unnisa B
  • Customer Service Officer, Travel Agent, Recruitment Agent
  • Last/current workplace: Amazon Development Center
  • 21 years old from Lakemba, NSW

Introduction

Hi, I am Mehaboob Unnisa. I'm 21 years old, recently arrived in Australia. Adjusting to the lifestyle here and coping with studies. The best thing about being here for me is to ride my bicycle or just walking, which are my favorite hobbies among others, without much thinking about pollution and noise. I am an honest and straightforward person and like to do my work with utmost sincerity, as I won't feel peaceful with myself if I do something at the last minute or just do the work for namesake. I have always believed to be fully immersed in whatever work I might be doing and give my all to excel in it.

Employment History

  • Amazon Development Center

    • Oct 2018 - Jan 2020
    As the first point of contact with customers, my role had a huge demand for communication skills, speed, time management, teamwork, meeting set targets and increasing the customer experience so as to build trust in the company. I have mainly dealt with queries related to retail purchases, warranty, and subscriptions.
  • Sykes Business International

    • Dec 2017 - Dec 2019
    As people say, "the demanding the work is, the faster you will learn", this role suits this line very much. This role was all about the accuracy, speed, and ability to differentiate at a glance. In this we had to categorize clients request such as borrowing loan, rollover of the dates, setting interest rates, pay down, etc., which would be sent in the form of fax and redirecting them to the correct queue to be sent either to the customer or bank depending upon the situation.

Skills

  • CSS
  • Recruiting and Rostering
  • HTML 5
  • Negotiation Skills
  • Customer Service

Education History

  • Swinburne university of Technology current

    Just commenced my Master of Information Technology
  • Anwarul Uloom College current

    Completed Bachelor of Commerce (Computer Applications)

Personality Type

The Guardians

Extroverted
Introverted
Sensing
iNtuitive
Thinker
Feeler
Judger
Perceiver