• Rima U
  • Client and Sales Administration, Data Entry & Word Processing, Customer Service Officer, ... more
  • 38 years old from Sydney, NSW

Introduction

I am an experienced public servant with more than 18 years of service predominantly in the Australian Public Service with more than half of my career working in a call centre environment. Of these 18 years, nine have been in a leadership capacity whereby I managed up to 80 staff and several sections within a call centre. For example, at the Customs Contact Centre between 2004 and 2008 I led small teams in operational immigration and Customs areas in the clearance of passengers arriving into and leaving Australia. This was an extremely high volume and deadline driven environment and I relied on well-honed skills in administrative writing and attention to detail to methodically complete my work as well as my team’s work. In this role I was instrumental in ensuring the bona-fides of all travellers as well as quality assuring the integrity of border crossings and border protection obligations of the government of the day. With all the roles I have undertaken I lead by example in exercising impartiality and incorporate this into training sessions I deliver to my team as well as emphasise this during performance discussions. I am a seasoned professional with a wealth of experience in managing operations, managing staff in front counter and call centre settings, self-assessment and auditing, public policy writing and implementation in the regulatory and compliance sectors of government. I am an experienced Administration, Customer Service and Call Centre professional. I am seeking employment during night time hours to balance my childcare responsibility. I would be more than willing to speak more about these if I were successful in securing an interview.

Skills

  • Sales Reporting
  • General Office Duties
  • Inbound Call Centre
  • Digital Marketing
  • Advertising
  • Staff Management and Supervising
  • Customer Relationship Management (CRM)
  • Administrative Assistant
  • Communication Skills
  • Customer Service