• Rebecca B
  • Personal and Executive Assistant, Process Worker, Sales Executive
  • Last/current workplace: H & R Block
  • 29 years old from Lara, VIC

Introduction

I am a motivated individual with 11 years of retail experience, boosting sales and customer loyalty through individualised service. I am great at learning customer needs, and up-selling to meet sales quotas. With positivity and professionalism, I am committed to strengthening customer experiences when answering requests and processing sales. In the past 2 years I have ventured into accounting and booking, working in tax to build my knowledge of the other side and aspects in a business.

Employment History

  • H & R Block

    • Jul 2019 - Current
    Tax Consultant: Duties include: Completing simple and complex income tax returns for individuals and businesses including quarterly BAS returns. Handling customer queries. Interviewed clients to collect information and gather necessary paperwork to prepare tax returns. Working in alternate stores - Warrnambool, Lara and Geelong. Prepared tax amendments where required by client or by the ATO. Facilitated communication between clients and the ATO. Answered telephone calls to field inquiries from clients and various other callers seeking information. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Titanium Bar and Night Club

    • Oct 2013 - Jan 2014
    Bartender: Duties include: Kept alcoholic beverages well-stocked and organized to meet expected demands. Polished glassware and removed debris from bar to keep customer areas fresh and clean. Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors. Operated efficiently in high-volume setting to prepare and serve customers. Set up bar for operation, including till and stocked service bar. Served patrons alcoholic and non-alcoholic beverages applying RSA knowledge.
  • Liquorland

    • Dec 2010 - Jan 2018
    Store Manager. Duties include: Preparing quarterly, monthly and annual budgets. Keeping up to standards with great OH & S policies and procedures. Ordering and maintaining an efficient level of stock to forego current and upcoming promotions. Performing small stock-takes and store-wide price checks fortnightly. Hired, trained, oversaw and encouraged multiple employees, promoting culture of efficiency and performance. Created rosters according to sales volume and number of employees. Reviewed and monitored rosters, purchases and other expenses to maintain quarterly budget. Generated repeat business by delivering exceptional customer service and positive engagement. Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances. Completed weekly payroll for all employees.
  • Lord Nelson Tavern

    • Mar 2008 - Sep 2010
    Bartender and Bottle Shop Attendant. Duties included: Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers. Maintained secure cash drawers, promptly resolving discrepancies for accuracy. Kept alcoholic beverages well-stocked and organised to meet expected demands. Working deliveries in the bottle shop, large pallets of stock, using first in first out method when re-stocking shelves and floor stacks. Counted money in drawers at beginning and end of each shift to ensure amounts were correct. Educated customers on promotions to enhance sales. Maintained current knowledge of store promotions and highlighted sales to customers. Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Skills

  • Sales
  • Diary Management
  • General Office Duties
  • Microsoft Office
  • Staff Management and Supervising
  • Administrative Assistant
  • Communication Skills

Education History

  • Newcomb Secondary College current

    Graduated Year 12
  • Certificate III current

    Retail
  • The Gordon Institute of TAFE current

    Certificate IV in Bookkeeping and Accounting
  • H & R Block current

    Income Tax Course