• Andrea M
  • Receptionist, Waiter, Barista, ... more
  • Last/current workplace: Hilton
  • 24 years old from Perth, WA

Introduction

Hello there! I am a highly motivated man who is always looking for new challenges. I have got 4 years of experience in the hospitality field, 2 as a hotel receptionist. I can use CRM systems and can handle and transfer calls politely and efficiently. I have great communication skills and a big smile!

Employment History

  • Hilton

    • Sep 2018 - Oct 2019
    • Dealing with late arrivals and assisting with early check-outs • Provide upscale guest service experiences for guests • Monitor daily bookings and ensure assigned rooms are prepared prior check-in • Help with luggage collection • Promptly address guests’ requests, like in-room dining and restaurant booking • Ensuring that VIP, children, people with disabilities have an appropriate service • Experience in using CRM (customer request management system • Promote all hotel amenities, conveniences and programs offered • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings and services
  • Pembury Hotel

    • Dec 2017 - Sep 2018
    • Welcoming guests to the hotel in a polite, friendly and helpful manner. • Check-in and check-out tasks • Manage group bookings for accommodation. • Taking payment from guests in the form of cash or credit cards. • Answering telephone inquiries promptly & professionally & transferring calls on. • Operating switchboard and directing calls appropriately. • King up to date on all hotel products, services, pricing & promotional offers. • Maximise sales revenues through up-selling marketing programmes. • Provide information and literature about the hotel in person and via telephone. • Ensuring all relevant paperwork has been completed in oformooth handover at the end of your shift.
  • Pepe Italian Street Food

    • Feb 2016 - Dec 2017
    • Inventory, monitoring and placing orders for supplies • Lead cashiers Training new employees Serving food and beverages Preparing coffee and hot drinks

Skills

  • Phone System
  • Waiting Tables
  • Microsoft Office
  • Cash Register Operation
  • Coffee Making
  • General Enquiries
  • Receptionist
  • Barista
  • Food and Beverage Serving
  • Front of House Duties
  • Customer Service

Certificates

  • Safe Food Handling Certificate
  • Responsible Service of Alcohol (RSA) Certificate

Education History

  • Aldini Valeriani current

    Diploma in Chemistry

Personality Type

The Caregivers

Extroverted
Introverted
Sensing
iNtuitive
Thinker
Feeler
Judger
Perceiver