• Lamei - Quinn Z
  • Retail Sales Assistant
  • Last/current workplace: Carolina Herrera concept store - Singapore
  • 25 years old from Brisbane, QLD

Introduction

Experience retail personnel with 6 years in luxury fashion in various categories. Has been in styling, cashiers and VM roles. Handled VIPs and CRM systems.

Employment History

  • Carolina Herrera concept store - Singapore

    • Aug 2016 - Jul 2017
    Assist store manager and country manager in all sales related activities § Categories – Bags, evening dress, Men’s wears § Serving oversea VIP tourist from Dubai, China and Indonesia Quinn Zhang - 1 - o Handle walk in and call in customers' requests o Provide suggestion and recommendation based on customer profile o Cashier Duties o Inventory management o Visual merchandising across categories based on HQ requirement o Calling and remind customers of sales and new products (CRM) o Alteration measurement o Product knowledge o Sales reporting o Communicate with HQ on stores activities o Sales event support
  • Paul Smith Store - Singapore

    • Jul 2014 - Jul 2016
    Assist in all aspects of in-store retail management - sales and marketing including admin support § Across all categories – Men’s wear, accessories, women’s wear § Serving oversea VIPs from Dubai and China o Assist walk in customers in the selection of products by understanding their need o Provide after sales service co-ordination and handling of all customers’ enquiries, alteration and complains o Provide customer service and able to advise customers in apparel selection o Handle distribution & replenishment of stocks o Perform cashiering duties o Ensure stocks in both storeroom and sales area are placed according to brand’s SOP o Updating of sales and stock figures to Head for analysis o Customer relationship management – Updating, contacting and maintaining the database of customers according to PDPA guidelines. o Visual merchandising – Display seasonal and sales items
  • Guess - Singapore

    • Feb 2012 - Jul 2014
    Assist walk-in customers in the selection of products by understanding their need § Provide after-sales service co-ordination and handling of all customers’ enquiries § Assist in maintaining the overall presentation of the shop § Cross-sell products and services to customers

Skills

  • EFTPOS
  • Shop Assistant
  • Merchandising and visual merchandising
  • Point of Sale
  • Cash Register Operation
  • Customer Relationship Management (CRM)
  • Customer Service

Certificates

  • Certificate in Retail