• Logan H
  • Help Desk and IT Support Worker
  • Last/current workplace: Precision Profile Ltd
  • 26 years old from Sydney, NSW

Introduction

I am currently working as the Quoting and CAD designer at Precision Profile in Dunedin, New Zealand but am eager to make a career change into the IT industry as this is something I’ve always been passionate about. As a New Zealand citizen, I have the right to live and work in Australia and will be moving in early 2020 with my partner. I would appreciate the opportunity to have the chance to work whilst gaining valuable industry experience and knowledge. I have had 6+ years experience in customer service related roles across a number of companies. I have had experience working as a Technical Support person at Phoenix IT Ltd. and thoroughly enjoyed my time working in that field. I have also completed a level 4 Certificate in Information Technology. I am highly adaptable, a fast learner and am eager to take on new challenges. I work well both independently and as part of a team and I have strong problem solving skills. My background includes a variety of roles which has given me a wide skill set that can be applied to any task.

Employment History

  • Precision Profile Ltd

    • Feb 2018 - Current
    Quoting and CAD designer - Quoting/pricing all jobs for the business Creating/editing 2D dxf drawings with AutoCAD Taking quote/job requests via email/phone/in person Answering relevant industry related questions from customers
  • Precision Profile Ltd

    • Oct 2017 - Feb 2018
    Dispatcher - Reconciling of plates cut Organizing completed jobs to be sent out/picked up Fork-lifting up to 3.5 Tonnes worth of steel on pallets Operating 10 tonne overhead cranes lifting steel plate up to 100mm thick Cleaning up steel parts and the workshop
  • Phoenix IT Ltd

    • Sep 2015 - Nov 2015
    Assistant Manager and Technical support person - Responding to level 1 and level 2 issues for all customers Fixing all software and hardware related issues Pricing all jobs accurately Ordering parts from suppliers when necessary

Skills

  • Help Desk
  • AutoCAD
  • IT Support
  • Computer Literacy
  • Information Technology (IT) Skills
  • Customer Service
  • Time Management

Certificates

  • Certificate in IT Support

Education History

  • Otago Polytechnic current

    Level 4 Certificate in Information Technology
  • Kavanagh College current

    NCEA Level 2

Personality Type

The Guardians

Extroverted
Introverted
Sensing
iNtuitive
Thinker
Feeler
Judger
Perceiver