• Debra D
  • Administrative Assistant, Call Center Staff
  • 51 years old from Rosemount, QLD

Introduction

My name is Debra Deaves and I am a confident and experienced Administration Assistant and Customer Service Officer with over 20 years’ work experience in various industries including the training and travel industries. I am intereste in the casual position of Call Centre Officer on the Sunshine Coast. I am passionate, detail orientated and highly organised individual who has an excellent understanding of administrative and customer service functions including inbound call centres, data entry, task planning, customer handling, and organisation. I have good communication skills and provide high attention to detail which was paramount in my role as Contracts Coordinator with a Training Organisation. I believe that I can quickly acquire the knowledge and work processes that are required to be successful as my skills very are transferrable between industries. I understand the importance of working within policies and procedures and have great energy and a desire to learn new skills. I am a great communicator and believe my interpersonal communication skills allow me to create a great environment which creates high productivity. I am a confident systems user who has strong word processing skills; I also have lengthy experience using business software systems and web-based applications. I pride myself on my ability to adapt to new programs and believe I would have no issue navigating different systems.

Skills

  • EFTPOS
  • General Office Duties
  • Inbound Call Centre
  • Microsoft Office
  • Data Entry
  • Receptionist
  • Administrative Assistant
  • MYOB
  • Communication Skills
  • Office Administration
  • Time Management
  • Organisational Skills

Certificates

  • Diploma of Business Administration