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Technical Support Customer Service Consultant job availability

  • Fantastic opportunity for a Service Desk Agent who can provide first level technical support to customers and clients for a leading telco on a 6 month contract.

    Join an Australian company at the heart of technological change. Join this iconic company with talented people who are rewarded for their efforts and can explore and achieve personal growth.

    The role:
    Based in the call centre, you will be responsible for service delivery and support, manage incidents and service requests and provide solutions to ensure customer satisfaction. You will be servicing government clients in a fast paced environment. You will report to the Team Leader and work in a diverse team.

    You will:

    • act as the first point of contact for customer technical support
    • deliver exceptional customer service
    • troubleshoot devices and provide solutions to complex issues
    • log new tickets and resolve tickets using Service Now
    • escalate issues and ensure SLAs are achieved
    • contribute to product and service improvements

    This role is an immediate start, working on a rotating roster. Hours are 7am to 7pm Monday to Friday.

    About you:

    • Previous experience in service desk support or call centre environment
    • Exceptional and clear communications and customer service skills
    • Ability to troubleshoot devices
    • Excellent problem solving and decision making skills
    • Ability to multitask, work under pressure and to tight deadlines
    • Be confident and be able to think on your feet
    • Obtain Australian Citizenship
    • Obtain Baseline Secuirty Clearance

    To be eligible for this role, you must be an Australian citizen and have Baseline security clearance.

    To submit your application, please click APPLY now.

    For more information, please contact Danielle at Programmed Professionals on .

  • Skills (required)

    • Communication Skills
    • Customer Service
    • Inbound Call Centre

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