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  • Fantastic opportunity for a Technical Service and Support Agent who can provide first level technical support to clients and staff for a leading telco in the Sydney CBD on a 12 month contract.

    Join an Australian company at the heart of technological change. Join this iconic company with talented people who are rewarded for their efforts and can explore and achieve personal growth.

    The role:

    You will be responsible for service delivery and support in mobile device management. You will be servicing over 100 clients in a fast paced environment. You will report to the Technical Service Support Team leader and work in a large diverse team. You will:

    • act as the first point of contact for technical support

    • deliver exceptional customer service

    • troubleshoot smart devices

    • log new tickets and resolve tickets using Service Now

    • escalate issues and ensure SLAs are achieved

    The brand new office is in the heart of Sydney with cafes and collaborative work spaces available.

    This role is an immediate start, working on a rotating 24/7 shift roster. You will be required to work overnights and on weekends and be available for standby shifts.

    About you:

    • Previous experience in service desk support or within an outsourced delivery environment

    • Exceptional and clear communications and customer service skills

    • Ability to troubleshoot smartphones, tablets and devices using Mobile Iron, Air Watch or SOTI

    • Excellent problem solving and decision making skills

    • Ability to multitask, work under pressure and to tight deadlines

    To be eligible for this role, you must be an Australian permanent resident or citizen.

    If you are interested in this role, please APPLY now.

    For more information, please contact Anthy at Programmed Professionals on .

  • Skills (required)

    • Computer Literacy
    • Help Desk
    • Information Technology (IT) Skills
    • IT Support

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