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Service Desk Customer Service Consultant job availability

  • Fantastic opportunity for a It Help Desk Customer Service Consultant who can provide technical support to customers and clients for a leading telco company based in the heart of Canberra CBD on a 12 month contract.

    Join an Australian company at the heart of technological change. Join this iconic company with talented people who are rewarded for their efforts and can explore and achieve personal growth.

    The Role:

    Your job is to act as a first port of call for managing enquiries, incidents and requests for the company products and services supported by the Customer Service Centre. You will report to the Team Leader and work in a diverse team.

    You Will:

    • Deliver the highest levels of customer service by taking ownership of customer enquiries and requests, managing incidents through to successful resolution.
    • Manage activities while meeting customer requirements and time frames within service levels.
    • Respond to customer enquiries and provide customer support.
    • Professioanlly collaborate with stakeholders and partners to deliver full end to end support.

    This role is an immediate start, working on a rotating roster. Hours are 7am to 8pm Monday to Friday.

    About You:

    • Previous experience in service desk support or call centre environment
    • Exceptional and clear communications and be extremely customer service driven
    • Ability to troubleshoot devices
    • Excellent analytical and problem solving skills whilst makeing decisions quickly
    • Ability to multitask, work under pressure and to tight deadlines
    • Be confident, professional, adapatable to change and be able to think on your feet
    • You will be highly regarded should you obtain your ITIL Foundation certificate

    To be eligible for this role, you must be an Australian citizen

    To submit your application, please click APPLY now.

  • Skills (required)

    • Communication Skills
    • Customer Service
    • Inbound Call Centre

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