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Gas & Gear Representative job availability

  • We are currently seeking an enthusiastic Customer Service officer for a contract position based in Mile End. This position is with one of our major clients BOC and it is a Casual Part-time role with a 20-25 hour rostered week. Perfect for a student studying or someone transitioning into retirement.

    Continuous improvement in Customer Service
    · Be a positive interface for BOC to customers
    · Exceed the customer service targets for a Gas & Gear store
    · Create a professional environment to enhance the customer experience
    · Maintain a clean, tidy and well merchandised selling environment, whilst creatively merchandising the show room
    to attract maximum customer interest.
    · Initiate first contact with the customer. Greet them in a positive, timely manner. Be available to assist them with
    queries and identify selling opportunities
    · Ensure the transaction process for customers is timely, efficient and accurate
    · Ensure stock is accurately managed (e.g. scanning compliance, stock take, equipment deliveries to and from Gas &
    · Provide machine demonstrations to customers as required
    · Manage and resolve customer queries and complaints in a timely manner

    · Exceeding defined sales targets
    · Proactively retain and grow market share across all product groups
    · Prospect for business opportunities within existing customer accounts. Pass lead and competitor account information
    to Sales team where appropriate
    · Identify sales opportunities by asking probing questions and identifying customer signals
    · Ensure compliance to any retail discounting policies
    · Maximise profitability by substituting to BOC branded products
    · Increase the range of products that customers purchase (cross sell / up sell)
    · Support and contribute to marketing initiatives
    · Participate in any inventory management activities for the Gas & Gear store
    · Understand, monitor and report competitor activity and market trends

    Cylinder and Inventory Operations
    · The safe handling of cylinders and pallets around dock and yard including the use of forklift where required for
    heavy products.
    · Receiving, despatching and storing of cylinders and hardgoods
    Inventory stock take of hardgoods and gases on regular basis
    · Filling operations at some sites
    · Delivery of cylinders or hardgoods to customer sites may be required
    Operate as an effective team member
    · Actively contribute to PowerZone performance by sharing information
    · Actively collaborating with other departments to achieve all business targets including safety, sales, profitability,
    pricing and customer experience
    Individual Development
    · Key Performance Indicators clearly understood and reviewed regularly
    · Participate in regular training sessions and be proactive with product knowledge development
    · Personal Development ongoing and formal Personal Development Plan complete
    · Displays behaviours that model the Linde Vision, Mission and Values and comply with Code of Business Integrity
    Key interfaces in Region South Pacific
    · Sales Team
    · Customer Service Centre
    · Credit
    · Operations
    · Distribution
    · Commercial

    Required key skills (functional/technical)
    · Strong industry and product application knowledge
    · Strong selling skills
    · Written and verbal communication skills

    Required qualifications/experience
    · Year 12 or equivalent
    · Minimum 1 year in a sales role (preferably retail)
    · Welding or similar trade experience desirable
    Clean driver licence, and in some sites a heavy vehicle licence may be required.
    · Forklift licence may be required

    Required critical behaviours
    Strong team player
    · High levels of accuracy whilst under pressure
    Commercial awareness
    · Business awareness
    Confidence and conviction
    · Initiative
    · Resilience
    Results focus
    · Teamwork
    · Autonomy

    Please select APPLY NOW to submit your application or email

  • Skills (required)

    • Administrative Assistant
    • Communication Skills
    • Negotiation Skills
    • Sales Assistant

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