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Inbound Customer Service Representative job availability

  • We are currently supporting various clients across a range of sectors who need experienced Customer Service Representatives to handle inbound calls in a high volume and fasted paced environment. If you want to land a role and take the next step in your career, register your interest with us today.

    The role

    Due to the current demand in the market for inbound call centre representatives we are seeking 100 Customer Service Representatives for well-established organisations across various sectors including insurance, healthcare, and automotive.

    All positions will either be based in CBD, surrounding suburbs and/or work from home. Please register your interest by applying to this advert if you have the relevant skillset.

    What's the role?

    As the first point of contact, You the Inbound Customer Service Representive will be:

    * Able to engage customers, build rapport and ensure all customers are getting the best value and ensuring quality customer service on all calls.
    * Retain existing customers by providing an exemplary service experience
    * Provide level 1 support for faults, manage service difficulties and offer technical support over the phone
    * Offer solutions using a variety of this organisations market leading products which also includes Cloud and Web solutions to maximize efficiency working from home during these times.

    Ideal Candidate Profile

    We are seeking experienced Customer Service Representatives with the following skills and attributes:

    * MUST have a minimum 12 months experience in a Customer Service role handling high volume inbound calls.
    * Experience working for the likes of HBF/HIF, Qantas and Telstra will be considered highly advantageous
    * Ability to multi-task, be outcome driven and proactive
    * Able to communicate effectively with stakeholders and customers
    * Must be willing to get a valid police clearance
    * Short term notice period or available immediately to start next week.

    You must have the right to live and work in Australia to apply for this role.

    If you are interested in this position and have the experience required please Apply Online. Only online applications will be considered.

    If you are successful you will be contacted to discuss the position in more detail.

    All applications will be treated in the strictest of confidence.

  • Skills (required)

    • Communication Skills
    • Customer Service
    • Inbound Call Centre
    • Telemarketing

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