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Customer Service Representative l ASAP start job availability

  • Customer Service roles available l South Brisbane location l ASAP start

    Programmed Professionals are seeking exceptional Customer Service representatives to join our client site based on the South Side of Brisbane. In this role you will be responsible for front-end customer services in person, by telephone and via electronic media through our customer service centres (contact centre and service counters) and corporate reception counter.

    About you
    This is an ideal opportunity for a performance driven person with enthusiasm and initiative to get involved with our client's business and help support all aspects of the business.

    Your Duties/responsibilities will be:
    * Our Customer Service Representatives provide a high standard of customer service to our external and internal customers alike in an accurate, appropriate and efficient manner.
    * Actively attend to, resolve and if necessary redirect customer enquiries (telephone, in person {counter}, via electronic media or written) within appropriate levels of responsibilities and training.
    * Identify and assess requests for information and/or services and respond based on information available in the Customer Service knowledge databases, ensuring that, wherever possible, enquiries and transactions are concluded at the first point of contact.
    * Research and seek out information required by customers in the most direct and efficient manner and/or escalate customer request to a Team Leader if necessary.
    * Process payments received from customers
    * Assist with processing of customer requests via social media
    * Participate as part of a team within the Customer Experience Program and to develop and maintain a positive working environment.
    * Your performance against these responsibilities will be assessed by obtaining feedback from stakeholders on the quality and standard of your communication and interactions.

    The successful applicant will possess the following:
    * Contact centre experience
    * Customer service skills - active listening, empathy, sound judgement, ability to learn quickly, excellent verbal communication ability, sound administration skills, good written communication
    * High level attention to detail

    If you feel you are suitable for this role please apply by clicking 'Apply Now'.

    Job reference number:

    Please note only successful applicants will be contacted.

    QLD Licence- LHL-02514-D2P2F

  • Skills (required)

    • Communication Skills
    • Customer Service
    • General Office Duties
    • Inbound Call Centre

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