Customer Service Representative job availability

  • Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns

    * Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

    * Update customer information in the customer service database during and after each call

    * Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

    * Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers

  • Skills (required)

    • Communication Skills
    • Customer Relationship Management (CRM)
    • Sales
    • Staff Management and Supervising

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