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Customer Service Officer job availability

  • The Role:

    Join a supportive, passionate team with opportunity for internal growth. If you have a strong customer focus, can work well under pressure, have the ability to diffuse conflicting situations effortlessly and can work well with in a team environment, then this role is for you!

    You will be able to provide solutions to extremely varied queries as a result of a very broad customer base. Working within an evolving team you will be supported by a fantastic leadership team and will play a fundamental role in driving the customer experience with everyone you engage with - both external customers and internal stakeholders.

    You will be the first point of contact for both customers and subcontractors.

    You will take high volume calls; go above and beyond and provide essential customer service to ensure outstanding clientele satisfaction whilst building long term relationships internally and externally.

    You will display great communication and active listening skills; have a high degree of empathy; and be comfortable working in an agile, dynamic environment.

    About you:

    • Excellent written and verbal communication skills
    • "Out Of This World" customer service and problem solving skills
    • The ability to work well as part of a team and meet KPIs
    • Accuracy, great attention to detail and the ability to multitask
    • Strong computer knowledge - experience with Navision/Microsoft Dynamic is an advantage
    • Career driven and willing to learn all aspect of the business

    To submit your application please click "Apply" now!

    Please feel free to call Danielle Bogun from Programmed Professionals for further information:

  • Skills (required)

    • Communication Skills
    • Customer Service
    • Telemarketing

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