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Claims Processing Consultant - 12 month contract job availability

  • Our client CoINVEST are seeking an experienced customer relations consultant with a strong administrative background join their claims processing team.

    CoINVEST administers the Portable Long Service Leave Scheme for the construction in Victoria, for all members, employers, workers and sub-contractors.

    The successful candidate will join the claims processing team and will be responsible for managing a portfolio of claims, liaising with stakeholders and processing claims in accordance with relevant legislation.

    As part of the team, you will be processing claims in order to achieve positive and proficient outcomes for company members.

    We are seeking a highly motivated individual with strong attention to detail along with accurate and efficient data entry skills who has a passion for customer service.

    Specific duties will include:

    • Providing high level of customer services
    • Receive and assess claims documents
    • Following up with member enquiries
    • Processing claims in accordance to relevant legation and corporate guidelines
    • Working in a proficient manner meeting set KPIs and timeframes
    • Managing your workflow with 100% accuracy and quality
    • Managing contact with members

    Skills required:

    • Excellent communication and time management skills
    • The ability to accurately interpret and communicate ion legislations and policies
    • Excellent numeracy and literacy skills
    • Capability of working under pressure in a fast pace environment
    • Proven problem solving skills

    What we can offer you:

    • An excellent salary
    • Great benefits
    • Great team environment
    • Supportive leadership

    "CoINVEST is an Equal Opportunity and Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its staff."

  • Skills (required)

    • Communication Skills
    • Customer Service
    • General Office Duties
    • Inbound Call Centre

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