business profile picture

Call Centre Officer job availability

  • Due to changes in the business, there are exciting opportunities to join the Industrial Sales Customer Service team in the BOC Call Centre in North Ryde.

    BOC is Australia's leading gas and welding specialists, offering gases, welding supplies and workplace safety and industrial equipment.

    BOC is located a short walk from North Ryde Metro station, with a cafe on the ground floor.

    Join a diverse and supportive team with opportunities for growth.

    The role:

    Based in the call centre you will be the first point of contact to BOC customers nationwide. You will report to the Industrial Sales and Support Manager.

    You will

    • take high volume calls, respond to emails

    • go above and beyond and provide essential customer service to ensure customer satisfaction

    • build long term relationships with customers

    • assist customers with account, sales, invoice, product, order and delivery enquiries.

    Hours are Monday to Friday. If you believe in service with a smile, are personable, can think on your feet and provide solutions to issues before they arise, then this is the role for you!

    About you:

    • Previous contact centre or customer service experience

    • Excellent written and verbal communication skills

    • Excellent customer service and problem solving skills

    • The ability to work well as part of a team and meet KPIs

    • Accuracy, great attention to detail and the ability to multitask.

    • Proficient in MS Office, SAP and good computer knowledge

    To submit your application, please click APPLY now.

    For more information on this role, please contact Anthy at Programmed Professionals on

  • Skills (required)

    • Communication Skills
    • Customer Service
    • Telemarketing

Similar jobs