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Call Centre Officer job availability

  • Are you looking for a fun and positive environment to work in?
    Are you available to start ASAP?
    Are you able to work in North Ryde?

    An opportunity to join the Customer Service team with BOC in their call centre in North Ryde.

    Your role will be to provide essential customer service to major clients within the Key Customers team to assist in delivering the best service to major customers.

    This contact centre position will start on a temp rolling contract basis. It is full time hours Monday to Friday, based in North Ryde. Close to North Ryde train station.

    To be considered for this Customer Service role, you will have experience in a similar role, preferably healthcare or insurance customer service in a call centre environment.

    Your main duties will include:

    • Dealing with all key customers and clients, handling complex customer issues over the phone
    • Problem solving to improve orders and their quality
    • Communicate with internal and external stakeholders
    • Provide excellent customer service and solutions to complex customer issues
    • End to end management of orders
    • Go "Above and beyond" for the customer by taking ownership of their needs

    To be successful in this position you will have:

    • Excellent verbal and written communication skills
    • Exceptional customer service skills, be analytic and have critical thinking
    • The ability to work well as part of a team
    • Computer literacy and good typing skills
    • Accuracy and high level of attention to detail
    • Proficient in MS Office Suite
    • Previous contact centre experience dealing in complex customer issues in healthcare or insurance

    Click 'APPLY NOW' to send in your application. For more information on this role, please email Anthy Nguyen at Programmed. .

  • Skills (required)

    • Communication Skills
    • Customer Service
    • Telemarketing

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