Our client are seeking a Business Analyst for an initial six month term with the possibility of extensions. This role will be responsible for mapping the current process, analyse current practices, validate actions that add value and re-engineer the process of managing customer feedback in the system to ensure the efficient and effective management of cases.
* Critically analyse and map the processes and workflows that are currently in place to progress, manage and resolve the complaints, feedback and issues in the Dynamics 365 system by the Customer Relations team and service providers. Additionally, experience in Six Sigma is well regarded
* Liaise and engage with internal and external stakeholders to determine best practices for the broader management and investigation of issues, complaints and feedback
* Document and provide advice about improvement opportunities including identifying how issues can be better categorised, handled and recorded
* Propose a range of improved processes to reduce the number of responses required without loss to the customer experience and improve the mechanisms for responding to customer queries when required
If this sounds like the opportunity for you please apply below
QLD Licence- LHL-02514-D2P2F