Loyal Hotel staff? Think again! Here is the awful truth

Wednesday 7 October, 2015


You have a happy bunch of reliable Hospitality professionals right? But be prepared, as an employer you need to accept that it’s the nature of the Hospitality industry that staff move on. There will always be newbies replacing the people that you trained so well. 


Research by Roy Morgan* found that, from a pool of thousands of Hospitality professionals, nearly one third claimed they were satisfied in their current job role, and almost 40% were very satisfied. When asked about pay, half of the group acknowledged that they were either satisfied or very satisfied with pay in the Hospitality sector across Australia. 


And yet – people working in Hospitality appear to lack loyalty; some move within the company, some seek greener grasses, some are poached, and some leave Hospitality altogether. There's no stopping it, it's the nature of the industry. Hotels, bars, pubs, club, restaurants and cafes offer the glamour of flexible working hours, generally a great culture, company discounts, and the opportunity to develop new skills - but there is an underlying lack of commitment.

The Roy Morgan study discovered that more than one third either intend to or have definite plans to move from the current business over the next 12 months. Satisfaction is there, but commitment is not.


The first step is to take a look at your team and ask them if they are happy in their current role, and ask for feedback. Think about sending out an employee survey and the crucial feedback on board.


How would one your business be affected if one third of your ‘loyal’ team left? Probably dramatically! Your workforce are no doubt a hard-working, reliable, customer-focused bunch, but you need to face the facts!


Be prepared! A constant turnover of staff requires a modern hiring system that is more time-efficient, effective and simpler compared to modern ways of recruiting. And your answer is here.


Imagine the wasted time and efforts that you usually go through for hiring talented, top-quality staff, and following that the time it takes to train them. There is a way to be matched the right hospitality professionals instantly, digitally and for qualified people who are available to start work instantly. See here. 


*Roy Morgan: Asteroid April 2014 to March 2015


Image source: commons.wikimedia.org


Heather Doherty

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